capabilities

Capabilities

Our call center features more than 260 CATI Internet-enabled stations carefully and fully staffed with professional interviewers, all of them highly trained, multicultural and bilingual. Many of our projects are carried out within the USA, but we also conduct various studies abroad. We are fully committed to delivering exceptional results, and are always on the lookout to meet or exceeding each of the expectations our valued customers hold.

Our Strengths

  • The ability to meet deadlines
  • Project programming in 24 hrs or less
  • Information quality guaranteed
  • Our project managers are experienced and very customer service oriented.
  • Technology:

-Predictive, manual or automatic dialing.
-Online access to information and reports.
-Digital recordings.
-Ability to send automated recorded messages over the phone.
-Final reports online.

Confidentiality and quality

We have a very strict quality and security control. Our client’s information is handled strictly confidential. The confidentiality agreements are updated with the personnel that participate in every project.

You will have total control of all calls and projects, be able to know how many calls are being placed or received on a daily basis and have the ability of evaluating the productivity of your project.